Our Policies

First Visit: Please arrive 15 minutes prior to your first appointment to allow ample time to check in and complete intake paperwork.

Child Policy: To ensure the safety of children and enjoyment of all clients, we ask that you refrain from bringing children into the spa. Children under the age of 18 receiving services are to be accompanied by an adult.

Quiet Environment: As a courtesy to other clients please maintain a quiet level of  conversation in the spa. Additionally, we ask that all clients silence their cell phone during their visit. Please refrain from talking on a cell phone as well as muting it when you arrive to not disturb others.

Pet Policy: For health and safety of our clients we at Lounge of Beauty have a No-Pets Policy. Only working service animals are permitted. We ask that you please leave your pet at home.

Consultations: We offer free consultations to meet with our Providers or estheticians to discuss your overall treatment plan. Please contact us to schedule your consultation.

Cancellation Policy: Our goal is to provide quality aesthetics to our clients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers but our other clients as well. Late cancellations are subject to $75 fee or 50% of the service value, whichever is greater. Missed/ No-Show appointments are charged $150.

If the card on file is unable to be charged, we will choose to no longer pursue you as a client.

**Patients with (2) or more no-shows OR cancellations with less than 24 hours notice, will be required to place a deposit to schedule appointments.

Confirmation of Appointment: We make every effort to email, call and/or text to confirm all appointments in advance; however this is a courtesy and the facility cannot be responsible for unconfirmed or missed appointments. If you do not confirm your appointment it may be cancelled.

Deposits: New Patients: A nominal fee of $75 is required at the time of booking to secure your appointment. This fee is fully refundable if the appointment is canceled with more than 24 hours notice or if, after attending your consultation, you decide not to proceed with treatment. Alternatively, if you opt for treatment, the $75 fee will be deducted from your total.

Established Patients:  Patients with 1 or more no shows or appointment cancellations with less than 24 hours notice, will be required to leave a deposit to hold future appointments.

Late Policy: Appointments missed by 10 minutes or more will be accommodated only if time allows. It may be necessary to cancel part of your scheduled treatment. Your treatment will end on time so the next client is not delayed or inconvenienced.  If we’re not able to accommodate your appointment, your deposit will be forfeited.  Thank you for your understanding.

Prices and Promotions: We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give patients the discount of greater value at the time of purchase.

Payments: Because our practice is limited to elective aesthetic medicine, we do not bill insurance. All prices are subject to change without notice. We accept AMEX®, Visa®, MasterCard®, Care Credit™,  Cherry Financing, cash and Lounge of Beauty gift cards.

Return Policy: Products purchased can be returned in new, unused and unopened condition within 7 days of purchase. All refunds will be provided as a credit to the credit card used at the time of purchase.

Refunds: We do not offer refunds on services rendered even if you are disappointed in the result or unhappy with the outcome. Products: Products purchased can be returned in new, unused and unopened condition within 7 days of purchase. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 7 days from the date of purchase for the same product only. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason.

Provider Requests – We respect your desire to be with a particular treatment provider but we may not always be able to meet special requests due to illness, vacations, and unforeseen schedule changes.

Full Disclosure – Our #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive, and the risks and benefits associated with each of them. Please be assured that our team will only recommend treatments and products that will benefit you specifically and which are medically appropriate for you. And if you have any questions at any time, please ask. We’re here to help!